We can ship to virtually any address in the world. Orders received will ship within 1-5 business days, provided the product ordered is in stock. (custom orders will take longer). Orders are not processed or shipped on weekends or holidays except by prior arrangement. If you need express handling we can provide it for additional fee. All our items are professionally packed for safe domestic and international deliveries. Our delivery time is around 5-17 business days. We will be able to track a package only when the delivery time frame has passed. Consider any shipping or transit time offered to you by CurlyFur® or other parties only as an estimate. Once the order has been shipped it is the responsibility of the shipping company. If there is a problem with the shipment, we will be happy to help you to resolve it. Some of our products may be shipped to our customers directly from our manufacturer overseas via standard international air mail or international express mail.
We proudly offer worldwide shipping to virtually any destination. When your order is received, it will typically ship within 1-5 business days, assuming the selected product is in stock (custom orders may require additional time). Please note that we do not process or ship orders during weekends or holidays unless a prior arrangement has been made. For those seeking express handling, this service can be provided for an additional fee. Rest assured, all items are meticulously and professionally packed to ensure secure delivery, whether domestic or international.
Our estimated delivery time spans approximately 5-17 business days. Package tracking becomes available once this delivery window has passed. Please consider any shipping or transit times provided by Curly Fur Imports or other parties as estimates. Once your order ships, the responsibility for safe and timely delivery falls to the shipping company. If any issues arise with the shipment, our team is ready to assist in resolving them.
Damaged Items:
In the unfortunate event that you receive a damaged item from us, we kindly request that you follow these steps:
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Retain the original packaging: It's essential to keep the original packaging in which the damaged item was shipped. This helps us assess the situation and process your claim more effectively.
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Initiate a claim within 48 hours: Please send us an email at info@curlyfurimports.com within 48 hours of receiving your order. In your email, provide details about the damaged item and attach clear photos that clearly show the extent of the damage. This timeframe is crucial, as it allows us to address the issue promptly.
It's important to note that we cannot assume responsibility for damaged items if you do not inform us within this 48-hour timeframe.
Additionally, please be aware of our policy regarding shipments that are refused, returned without RMA , or undeliverable:
- Shipments returned for any of these reasons will incur a 25% restocking fee.
- You will be responsible for the original shipping costs.
- You will also be responsible for the return shipping costs.
We understand that receiving a damaged item can be frustrating, and we are committed to resolving such issues as smoothly and efficiently as possible. By adhering to the guidelines mentioned above, you'll help us provide you with the best possible assistance in the event of such situations.
Warranty:
At CurlyFur® we prioritize product quality above all else. If you believe that a product you've purchased from us has been damaged as a result of a manufacturing defect, we encourage you to get in touch with our dedicated Customer Service team. Our knowledgeable agents will assist you through the product exchange procedure. Upon receiving the damaged item, our Quality and Inspection team will conduct a thorough evaluation. If the identified issue is not linked to misuse or activities beyond the product's intended purpose, we will promptly provide you with a replacement. In the unlikely event that the original item is no longer in stock, we will substitute it with a comparable item of equivalent value.