Return & exchange Policy
We're confident that you'll be pleased with your purchase, but if you're not completely satisfied, you may return item(s) for any reason within 7 days of delivery. You must notify us within 7 days of receipt of your order to obtain return instructions. All unsuitable and unsatisfactory items can be returned for an exchange, a refund or store credit. Unless due to our shipping error, shipping charges are not refundable. All return items must be shipped in a manner which will not damage the product during shipment. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Custom items may not be returned unless damaged or defective upon receipt, in which case they may be returned for exchange. In most cases refunds are not available for custom items.
Large rugs or blankets are subject to a dry cleaning fee. We regret that we do not give price adjustments on previously purchased items.
Refund Processing Time:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
We offer fast exchange option: We'll place an order for your new item right away when you contact us. You'll be charged the purchase price of the new item, and once we receive your return you'll be credited the cost of the original item.