Shipping policy

We ship throughout the United States and to many international destinations. Every order is carefully packed to help ensure it arrives safely and in good condition.

Free Shipping

Standard shipping within the continental U.S. is $14.95 and is free on eligible retail orders of $200 or more.

Most standard-size retail products qualify for free shipping, including eligible rugs, fur plates, pillows, apparel, benches, stools, and small ottomans.

Free shipping does not apply to oversized rugs (5′ × 8′ and larger), oversized or specialty furniture, custom projects, trade or wholesale orders, or shipments to Alaska, Hawaii, U.S. territories, or international destinations.

If an item requires an additional oversized shipping charge, the applicable cost will be shown at checkout when available or confirmed with you before the order is processed.

Processing & Lead Times

• In-stock, ready-made items typically ship within 1–5 business days.
• Made-to-order items typically ship within approximately 2–3 weeks. Lead times may vary depending on the product, colour, and current production schedule.
• Custom projects have varying lead times. We will provide an estimated timeline with your quote or order confirmation.

Orders are generally processed Monday through Friday and are not shipped on weekends or major holidays.

If you need expedited shipping, please contact us before ordering at 1-800-628-2381. Express shipping costs vary based on package size, weight, destination, and service level, so expedited rates are quoted individually.

Shipping Rates

For eligible orders within the continental U.S., standard shipping is $14.95 or free when the qualifying order total is $200 or more.

Orders that do not qualify for free shipping may be subject to additional shipping charges based on the size, weight, destination, or type of item.

Canada, Alaska, and Hawaii have flat shipping rates, shown at checkout; selected stools and ottomans ship there at $129 for the first piece and $64.50 for the second and third, and other furniture is quoted individually. For U.S. territories, carrier rates are calculated at checkout. United Kingdom orders up to 3 lb packed weight ship by FedEx at a flat $65 up to 1 lb or $79 up to 3 lb; larger UK orders, and orders to all other countries outside the United States and Canada, are shipped by quote, so please contact us with your address and items before ordering. If a rate is not available for your destination or item, please contact us for a shipping quote.

Delivery & Tracking

Once your order ships, tracking information will be provided by email.

Delivery times vary depending on the destination and shipping service selected. Any delivery date provided is an estimate and may be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

A signature may be required for certain orders.

If you experience a delivery issue, please contact us and we will assist in working with the carrier.

International Orders, Duties & Taxes

We regularly ship to Canada and many destinations throughout Europe, the Middle East, and the Asia-Pacific region.

If your country is available at checkout, shipping options and rates will be displayed there. If your destination is not listed, please contact us and we will be happy to check available shipping options.

International orders may be subject to import duties, customs fees, brokerage charges, or local taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping charge unless specifically stated otherwise.

Customs processing may also affect delivery times.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible.

To help us process the claim:

1. Keep the original packaging and shipping materials.
2. Email us within 48 hours whenever possible at info@curlyfurimports.com with your order number, a description of the damage, and clear photos of the item and packaging.

Prompt notification helps us document the issue and work with the shipping carrier. Delayed notification may limit the carrier's ability to accept a damage claim.

Refused, Undeliverable & Unauthorized Returns

If an order is refused without a valid reason, returned as undeliverable due to an incorrect or incomplete shipping address provided by the customer, or returned without prior authorization, additional charges may apply.

Depending on the circumstances, a restocking fee of up to 20% of the merchandise value may be deducted from the refund to help cover reasonable handling, inspection, and restocking costs. Original shipping charges and any actual return shipping costs incurred may also be deducted where applicable.

We review each situation individually and will not automatically apply a restocking fee.

No restocking fee will apply if the issue resulted from an error by Curly Fur Imports, a damaged or defective product, an incorrect item, or a shipping problem caused by the carrier.

Any applicable fees will be assessed fairly, disclosed to the customer before the refund is processed, and applied only as permitted by law.

Shipping Charges & Returns

Shipping charges are non-refundable except when the return is the result of our error, such as an incorrect or defective item.

Please see our Return Policy for complete return, exchange, and refund terms.

Questions about shipping? Call us at 1-800-628-2381, Monday through Friday, 9:00 AM–4:00 PM PT, or email info@curlyfurimports.com.