Frequently asked questions

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Products & Colours

What is the difference between Tibetan lamb fur and Mongolian lamb fur?

They are the same kind of lamb, known by two different names.

Where can I find all of your available colours?

Our full Colour Library shows every shade we offer, from our natural and earth-tone colours to our extensive dye-to-order collection, each with its CFI colour code. Dye-to-order colours are available on qualifying items — look for the colour options on the product page. We also offer a Pantone colour-match service; call us for details.

Do you have other colours or sizes available?

Yes. We can custom make most items in any size — the price depends on the measurements — and we offer well over 100 colours, plus Pantone colour matching. Request a custom quote or call us.

What is the difference between natural white, bleached white and beige?

Natural white is an unbleached, slightly off-white shade; bleached white is a bright snow white; beige is darker and warmer than both. Both whites are available across our range. If the exact shade matters, we recommend ordering a sample.

Is your white fur snow white or off white?

Both. Our bleached white is snow white; our natural white is an unbleached off-white. Both are available for all of our items.

I like a colour in your dye-to-order chart, but I do not want the different-coloured tips. Can you dye the base colour without the tips?

Yes, you can request the base colour without the tipped effect. Please call or email us before ordering.

Is the colour I see on screen accurate?

Close, but every screen displays colour a little differently and fur catches the light in its own way. This is exactly what samples are for — order up to three colours for $25, credited toward your purchase.

What is the difference between single-sided and double-sided pillows?

Single-sided pillows have fur on the front with a soft suede-feel reverse. Double-sided pillows have fur on both faces. Choose double-sided wherever the pillow will be seen from both sides.

Do you have more of the same item available?

We keep large quantities of most in-stock items, and made-to-order pieces are produced for you in our workroom — see the availability and lead time on each product page.

Do you have a catalogue?

All of our products are online — there is no printed catalogue, just easy browsing.

Do you purchase or offer appraisals for fur coats, like mink?

We apologise, but we specialise exclusively in lamb sheepskins, primarily from Tibet and Mongolia.

Care & Shedding

Will the products shed?

A small amount of loose wool is normal with genuine Mongolian/Tibetan lamb fur, especially when the product is new. During cutting and sewing, some fibres become loose and may work their way out over time. This typically decreases with regular use. We recommend gently shaking your fur when it arrives to help remove any loose fibres.

Does the fur need any attention when I first receive it?

Yes — shake your fur out when you receive it, and every so often afterwards. If you notice a slight smell from the compact packaging, it is natural and will air out; a light mist of water (with a little fabric refresher if you like) followed by air drying also helps. Never moisten the leather backing, and keep the fur out of direct sun. See our Fur Care Guide for the full routine.

How do I care for my lamb fur products?

Shake and fluff regularly, brush gently, vacuum with suction only, and spot clean small marks with a barely damp cloth. Keep fur away from direct sunlight and heat, which can fade the colour and dry out the natural leather backing. For anything more than a spot clean, use a professional fur or sheepskin cleaner. Our Fur Care Guide has step-by-step advice.

My blanket or rug got wet — what should I do?

No need to worry if your fur gets a little wet. Blot it, reshape it and let it air dry naturally — never use a dryer or place it on or near a heater.

Can I wear outdoor shoes on the rug?

We don’t recommend it. Any rug will get dirty quickly under outdoor shoes, and grit can damage the fur.

Ordering & Payment

Is it possible to buy two pillows in two different colours?

Yes. Choose the colour on the product page and add each pillow to your bag separately — or call us on 1-800-628-2381 and we will be happy to place the order for you.

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express, plus the additional express payment options shown at checkout. If you would prefer to pay by cheque, please call us on 1-800-628-2381 (Monday to Friday, 9am to 4pm PST) for details.

Is it safe to use my credit card on your site?

Yes. Our checkout is powered by Shopify and is PCI-compliant; your card details are handled by our payment processors and are never seen or stored by us.

Why do you ask for my phone number at checkout?

We ask for your phone number in case we need to reach you about your order or delivery. We do not rent, share or sell your personal information, ever — see our Privacy Policy.

Do you send order and shipping confirmations?

Yes. You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation with tracking details when it ships. In-stock items typically ship within 1–5 business days; made-to-order items typically ship within 2–3 weeks.

Can I speak to someone about my order?

Of course. Call us on 1-800-628-2381, Monday to Friday, 9am to 4pm PST, or send us a message and we will reply within one business day.

Where are you located?

Our office and workroom are in Portland, Oregon, USA.

Shipping & Delivery

Do you ship internationally?

Yes. We ship regularly to Canada and to destinations across Europe, the Middle East and Asia-Pacific. Orders to the United Kingdom of up to 3 lb packed weight (pillow covers, pelts, scarves, small plates and smaller pillows, for instance) ship by FedEx at a flat $65 up to 1 lb or $79 up to 3 lb, shown at checkout. Larger UK orders, rugs and furniture, and orders to every other country outside the U.S. and Canada, are shipped by quote: contact us with your address and the items you would like, and we will confirm the shipping cost and send you a secure invoice. Import duties, taxes and brokerage charges, where applicable, are collected by the carrier or customs and are the responsibility of the recipient. See our Shipping Policy.

How are your shipping rates calculated, and do you charge for handling?

Within the continental United States, standard shipping is a flat $14.95, and it is free on orders of $200 or more, including rugs up to 5′ × 7′, fur plates and furniture. Rugs of 5′ × 8′ and larger carry a flat oversized-rug charge by size, shown at checkout. Canada, Alaska and Hawaii have flat rates, also shown at checkout; selected stools and ottomans ship there at $129 for the first piece and $64.50 for the second and third, and other furniture is quoted individually. U.S. territories have live carrier rates (USPS and UPS) calculated at checkout for your exact address. The director's chair ships within the lower 48 for a flat $249 per chair, whatever the order total, and is quoted individually for Alaska, Hawaii and every other destination. We do not charge handling fees unless an order needs to be expedited at your request.

Do you offer express or rush shipping?

We do. Express costs vary a great deal with package size and destination, so we quote it individually rather than charging a flat rate. Please call us at 1-800-628-2381 before ordering and we will price the fastest service for your address.

Do you combine shipping on multiple items?

Yes. Shipping is calculated on your whole order at checkout rather than item by item, so items that pack together ship at one combined rate. Each oversized rug carries its own charge.

Do you have a tracking number for my shipment?

Yes. Every shipment includes tracking, sent to you in your shipping confirmation email. If your item has not arrived within 15 business days of shipping, please contact us so we can check on it — occasionally a delivery attempt has been made and the parcel is being held by the carrier, since a signature may be required.

Returns & Samples

What is your return policy?

Eligible stock items may be returned within 30 days of delivery in their original condition and packaging. Custom, cut-to-size, made-to-order and made-to-measure items, and furniture, are final sale. Please read our full Return Policy.

Can I buy a sample?

Yes! Order up to three colours for $25 — the full $25 is credited toward your future purchase. Sample credits apply to U.S. orders only.

Custom Orders & Trade

Can you make custom sizes, coats and vests?

Yes. We custom make most items in any size, made-to-measure apparel, and custom furniture and reupholstery in our own workroom. Custom work is final sale, and lead times vary by project — request a quote and we will confirm both.

Custom coat: the measurements I give are actual body measurements. Will you add room for movement, or for a light sweater underneath?

Yes, we add extra room to allow for movement.

Can you adjust the length of a vest? Where do I put that information when I order?

Yes. Add the length you would like in the order notes at checkout and we will call to confirm — or call us to place the order over the phone.

Do you offer trade pricing for designers and architects?

Yes. Interior designers, architects, upholsterers and other trade professionals can apply to our Trade Program for trade pricing, colour matching and project support.