Refund policy

At CurlyFur®, we have full confidence that you’ll be delighted with your purchase. However, if for any reason you’re not entirely satisfied, you may return eligible stock items within 30 days of delivery, provided they are in their original condition and packaging.

To initiate a return, please notify us within 30 days of receiving your order to obtain return instructions. All return items must be received by us before a refund, exchange or store credit can be issued. Refunds will only be issued after the returned item has been received and inspected.

You may return eligible items for an exchange, refund or store credit. Shipping charges are non-refundable, except in cases of our error (such as receiving an incorrect or defective item) — in those instances we will cover the return shipping costs. For large rugs or blankets, a dry-cleaning fee may apply. We do not offer price adjustments on previously purchased items.

Custom, Made-to-Order & Cut-to-Size Work

Custom, cut-to-size, colour-matched, made-to-measure, reupholstery and other made-to-order work is final sale and is not eligible for return or exchange. Each of these pieces is cut, dyed or sewn specifically for your order. If a custom item arrives damaged, defective or materially different from what was ordered, please contact us promptly so we can review the issue and provide an appropriate resolution.

Furniture & Fur-Upholstered Pieces

Furniture and made-to-order upholstered pieces are final sale and are not eligible for return or exchange. If an item arrives damaged, defective, or materially different from what was ordered, please contact us promptly so we can review the issue and provide an appropriate resolution.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. Any visible shipping damage, missing items, or incorrect items must be reported to info@curlyfurimports.com within 48 hours of delivery.

Include your order number, a description of the issue, and clear photographs. For shipping damage, please retain all original packaging and shipping materials until the claim has been reviewed.

For manufacturing defects or issues not immediately apparent upon delivery, please contact us as soon as the issue is discovered.

All claims are subject to review. Depending on the circumstances, we may offer a replacement, exchange, or refund, as appropriate and in accordance with applicable law.

Refund Processing Time

Once we receive and inspect your return, we'll notify you of the refund status. Approved refunds are typically processed within 1–3 business days after inspection.

After the refund is issued, your bank or payment provider may take an additional 5–10 business days to post the credit to your original payment method.

Speedy Exchange

For your convenience, we offer a speedy exchange option. Once you contact us, we will place an order for your replacement item right away. The new item will be charged upfront, and once your original item is received the cost of the returned item will be credited back to you.

Typographical Errors

In the event a product is listed at an incorrect price or with inaccurate information due to a typographical error or supplier data issue, we reserve the right to refuse or cancel orders placed for that product, even if the order has been confirmed and your payment processed. If your order is cancelled after payment, a full credit will be issued promptly to your original payment method.

Samples

Sample orders are $25 for up to three colours. When you place your order, the full $25 is credited toward your purchase. Sample credits apply to U.S. orders only.

Questions about a return? Call us on 1-800-628-2381 (Monday to Friday, 9am to 4pm PT) or email info@curlyfurimports.com.