Frequently Asked Questions:

Q: Do you have a catalog? 

A: Currently, the entire product selection is online, we do not have a physical catalog.

Q: Can I pay with a check for my order?

A: Yes, please call us for details. (503) 914-6116 Monday-Friday 10.00am to 4:00pm PST Or email your phone number and we will call you.It usually takes about 3-5 business days to clear a check.

 Q: I can't seem to locate the color chart on your website?

A: Open any item that is offered more than one color. For example: "Set of Two 18" x18" Tibetan / Mongolian Lamb Fur Pillows Double Sided Fur 19 Colors"

  Q: Is it possible to buy two pillows and pick two different colors? 

A: Yes, please call us to order.  (503) 914-6116 Monday-Friday 10.00am to 4:00pm PST Or email your phone number and we will call you.

Q: Why ask my phone number at checkout?

A: We ask for your phone number just incase we need to reach you for any reason regarding your order with CurlyFurImports.com. We do not rent, share, or sell your personal information. Ever.

Q: Does a pillow size include the fur length? 

A: No, The measurement shown is the size of the backing.

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, for credit card payment.

Q: Is it safe to use my credit card on your site?

 A: Shopping at www.curlyfurimports.com is safe.Our site is protected by Geo Trust to 256-bit SSL encryption.   

Q: What is your return policy?  

A: Please click here to view our polices

Q: Do you combine shipping? 

A: Yes, depending on the item, there is a 25% shipping discount on additional items.

Q: Do you have a tracking number for my shipment?  

A: We have delivery confirmation numbers, which we check regularly. If your item has not arrived within 15 business days, please contact us so that we can check the delivery confirmation information. It may be the case that your item was attempted to be delivered and is being held by the post office, since signatures are required to deliver.

Q:  Where are you located? 

A:  Our office is located in Portland, OR

Q:Do you ship internationally? 

A: Yes, we ship all over the world. Please contact us for a quote. Customer Service (503) 914-6116 Monday to Friday 10:00am to 4:00 pm

Q:Does the fur need any attention when I first receive it? 

A:Yes, you should shake out your fur when you receive it and on a regular basis. If you notice any smell from the compact packaging of the fur, the smell is natural when its new, you just need to let it air out or the way to neutralize any odor that is the most effective is to thoroughly spray and dampen the fur with a mix of 2/3 water with 1/3 Fabreze, then allow to air dry, Do not moisten the leather backing and Do not let it place under the sun directly. 

Q: Is your white fur snow white or off white? 

A: We have white fur are bleached snow white. We also have natural off white unbleached color. Both colors are available for all of our items. 

Q: Do you have more of the same item I am interested in available? 

A: We have large quantities of most stock items available.

Q: Do you have other colors or sizes available? 

A: We can custom make any size for most items, and the price will depend on the measurements. We have 19 colors available for dyed items.

Q: What is the difference between Tibetan lamb fur and Mongolian lamb fur?

A: They are the same kind of lamb, just two different names.

Q: How are your shipping rates calculated and do you charge for handling 

A: Most of our products are directly shipped from our manufacturer overseas. Your shipping amount is the actual charge for international air mail. We do not charge for handling.

Q: Do you send payment and/or shipment confirmations? 

A: You will receive a payment receipt to let you know that your order is being processed. This e-mail also serves as your shipping confirmation as your item will be shipped within 6 business days (a custom item usually take longer.)

Q: If I pay a few days later is that a problem? 

A: No, that is not a problem as we send out payment reminders as a courtesy but please let us know if there is a problem with the payment.

Q: Can I contact you live to discuss my order? 

A: We are here to help you with your questions. Please call us at customer service (503) 914-6116 Monday to Friday 10:00am to 4:00 pm

 Q: Q: Can I buy a sample?

A: Yes, we have samples available, please click here.

 Still have a question?

Please feel free to contact us by phone or with the contact form below: No private information that you provide on this web site will be shared with any third party.