Curly Fur Imports Polices
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Your payment information is always secure with us!
We respect your privacy. Curlyfur.com is firmly committed to protecting your privacy. No private information that you provide on this web site will be shared with any third party. We accept Visa, MasterCard, Discover and PayPal through a verified daily via proected secure server, credit card transactions are processed through a secure server through Authorize.net and PayPal.
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Shipping:
We can ship to virtually any address in the world. Orders received will ship within 5 business days, provided the product ordered is in stock. (custom orders will take longer). Orders are not processed or shipped on weekends or holidays except by prior arrangement. All our items are professionally packed for safe domestic and international deliveries. Our delivery time is around 15-17 business days. We will be able to track a package only when the delivery time frame has passed. Consider any shipping or transit time offered to you by Curly Fur Imports or other parties only as an estimate. Once the order has been shipped it is the responsibility of the shipping company. If there is a problem with the shipment, we will be happy to help you to resolve it. Most of our products are shipped to our customers directly from our manufacturer overseas via standard international air mail or international express mail with an extra fee.
Damaged Item:
If an item ordred arrives damaged, please keep the original packaging and make a claim by emailing us at Team@curlyfur.com within 48 hours of receiving your order. We cannot held responsible if we are not informed within this time.
any refused, returned, or non deliverable shipments returned by the shipping service. If are accepted back, you will incur a 25% restocking fee plus original and return shipping cost.
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Return Policy:
You may return most new, unopened items for any reason within 3 days of delivery. You must notify us within 3 business days of receipt of your order to obtain return instructions. All unsuitable and unsatisfactory items can be returned for an exchange, a refund or store credit (restocking fee of 20% may apply). Unless due to our shipping error, shipping charges are not refundable. All return items must be shipped in a manner which will not damage the product during shipment. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Custom items may not be returned unless damaged or defective upon receipt. Some of the custom items can be returned with an restock fee at 30% of the purchase price. Large rugs or blankets are subject to a dry clean fee. We regret that we do not give price adjustments on previously purchased items.
Refund Processing Time:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please contact us for return instructions.
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We believe that our Tibetan / Mongolian lamb fur products are of the finest quality and craftsmanship available,we can honestly guarantee that you will be amazed at the luxuriousness and softness.
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Price Match Guarantee
If you find a lower price anwhere else from an retailer on an identical item, simply contact us about the lower price when you buy the item at CurlyFur Imports and we will match the price and beat it by 10%
Curly Fur Imports Team
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skin
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