A:Yes, depending on the item, there is a 25% shipping discount on additional items or $10 off shipping for additional items.
Q:Do you have a tracking number for my shipment?
A:We have delivery confirmation numbers, which we check regularly. If your item has not arrived within 15 business days, please contact us so that we can check the delivery confirmation information. It may be the case that your item was attempted to be delivered and is being held by the post office, since signatures are required to deliver all package.
Q:How do I choose a color or size for my item?
A:Please leave a note with your payment for orders that have been upgraded to your choice of color. For coats and vests that do not state a specific size in the ad, please leave your size or measurements for bust, shoulder width, and arm length (if applicable) in a note in your payment.
Q:Do you ship internationally?
A:Yes, please contact us for a quote. Customer Service (503) 914-6116 Monday to Friday 10:00am to 4:00 pm
Q:Does the fur need any attention when I first receive it?
A:Yes, you should shake out your fur when you receive it and on a regular basis. If you notice any smell from the compact packaging of the fur, spray the fur with a light mist of water (mixed with a small amount of Fabreze if you prefer), comb the fur with a wide tooth comb or by hand, and allow to air dry. Do not moisten the leather backing.
Q:Is your white fur snow white or off white?
A:As shown, white fur items are bleached snow white. We can substitute unbleached, naturally ivory fur if you prefer.
Q:Do you have more of the same item I am interested in available?
A:We have multiple quantities of most items available.
Q:Do you have other colors or sizes available?
A:We can custom make any size for most items, and the price will depend on the measurements. We have many colors available for dyed items.
Q: What is the difference between Tibetan lamb fur and Mongolian lamb fur ?
A:They are the same kind of lamb, just two different names.
Q: How are your shipping rates calculated and do you charge for handling?
A:Most of our products are directly shipped from our manufacturer overseas. Your shipping amount is the actual charge for international air mail. We do not charge for handling.
Q:Do you send payment and/or shipment confirmations?
A:You will receive a payment receipt to let you know that your order is being processed. This e-mail also serves as your shipping confirmation as your item will be shipped within 6 business days (custom items usually takes longer).
Q:If I pay a few days later is that a problem?
A:No, that is not a problem as we send out payment reminders as a courtesy but please let us know if there is a problem with the payment.
Q:Can I contact you live to discuss my order?
A:Yes, please call us at customer service (503) 914-6116 Monday to Friday 10:00am to 4:00 pm
