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FAQ'S
Frequently Asked Questions:
Q: Where Can I find 150+ available colors?
A: The dye to order color chart is only available for qualified items. If a item is eligible for the color chart, you will be able to click on the link to see the chart on the bottom of that item's page.
Q: I like one of your colors in your dye to order color chart. But, I do not want different colored tips. Can I request to dye the color without the different colored tips?
A: Yes, you can request the base color without the different colored tips. Please call or email us before ordering.
Q: How do I care for my Lamb Fur Products?
A:Spot Clean. Avoid direct exposure to light.
Q: Do you have a catalog?
A: Currently, the entire product selection is online. We do not have a physical catalog.
Q: Can I pay with a check for my order?
A: Yes, please call us for details toll free custom service at: 1-800-628-2381 or our local number at: (503) 358-9792 Monday - Friday 10am to 4pm pst.
Q: I can't seem to locate the color chart on your website?
A: Click here to see our color charts.
Q: Is it possible to buy two pillows and pick two different colors?
A:Yes, please call us for details toll free custom service at: 1-800-628-2381 or our local number at: (503) 358-9792 Monday - Friday 10am to 4pm pst.
or email your phone number and we will call you.
Q: Why ask my phone number at checkout?
A: We ask for your phone number just in case we need to reach you for any reason regarding your order with CurlyFurImports.com. We do not rent, share, or sell your personal information, ever!
Q: Does a pillow size include the fur length?
A:No, The measurement shown is the size of the backing.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover and American Express for credit card payment.
Q: Is it safe to use my credit card on your site?
A: Shopping at www.curlyfurimports.com is safe.Our site is protected by Trust Wave and Geo Trust to 256-bit SSL encryption.
Q: What is your return policy?
A: Please click here to view our polices.
Q: Do you combine shipping?
A: Yes, depending on the item, there is a 25% shipping discount on additional items.
Q: Do you have a tracking number for my shipment?
A: We have delivery confirmation numbers, which we check regularly. If your item has not arrived within 15 business days, please contact us so that we can check the delivery confirmation information. It may be the case that your item was attempted to be delivered and is being held by the post office, since signatures are required to deliver.
Q: Where are you located?
A: Our office is located in the Portland, OR area.
Q: Do you ship internationally?
A: Yes, we ship all over the world. Please contact us for a quote toll free custom service at: 1-800-628-2381 or our local number at: (503) 358-9792 Monday - Friday 10am to 4pm pst.
Q: Does the fur need any attention when I first receive it?
A: Yes, you should shake out your fur when you receive it and on a regular basis. If you notice any smell from the compact packaging of the fur, the smell is natural. You just need to let it air out. Another way to neutralize any odor that is the most effective is to thoroughly spray and dampen the fur with a mix of 2/3 water with 1/3 Fabreze, then allow the fur to air dry. Do not moisten the leather backing and do not let it place it under the sun directly.
Q: Is your white fur snow white or off white?
A: Our white fur is bleached snow white. We also have natural off white, an unbleached color. Both colors are available for all of our items.
Q: Do you have more of the same item I am interested in available?
A: We have large quantities of most in stock items available.
Q: Do you have other colors or sizes available?
A: We can custom make any size for most items, and the price will depend on the measurements. We have over 150 colors available.
Q: What is the difference between Tibetan lamb fur and Mongolian lamb fur?
A: They are the same kind of lamb, with two different names.
Q: How are your shipping rates calculated and do you charge for handling?
A: Most of our products are directly shipped from our manufacturer overseas. Your shipping amount is the actual charge for international air mail. We do not charge for handling, unless an order needs to be expedited upon request from the customer.
Q: Do you send payment and/or shipment confirmations?
A: You will receive a payment receipt to let you know that your order is being processed. This e-mail also serves as your shipping confirmation as your item will be shipped within 6 business days (a custom item takes longer).
Q: If I pay a few days later is that a problem?
A: No, that is not a problem as we send out payment reminders as a courtesy but please let us know if there is a problem with the payment.
Q: Can I contact you live to discuss my order?
A: We are here to help you with your questions. Please feel free to contact us toll free custom service at: 1-800-628-2381 ext 2 or our local number at: (503) 358-9792 Monday - Friday 10am to 4pm pst.
Q: Can I buy a sample?
A: Yes, we have samples available, please click here.
Q:Custom coat: these measurements are actual body measurements. Can I assume you will be adding to allow for movement or wearing a light sweater underneath, etc?
A: Yes, we do add extra room to allow movement.
Q: Can you adjust the length of a 27" vest? If so, where do I place the info when I order?
A: If you would like to adjust the length of a vest, you can simply put the custom length in the comment box during check out. (We will call to confirm). Or you can call us to place the order over the phone.
Still have a question?
Please feel free to contact us by phone or with the contact form below:
(No private information that you provide on this web site will be shared with any third party).
